Our insurances (assistance/repatriation and cancellation) are individual and optional. It is ESSENTIAL that you sign up for them at the time you book your holiday, and they only come into effect after you have paid the cost of the holiday in full. You can only sign up for our assistance/repatriation insurance if you live in France, in another EU country, in Switzerland or if you live in one of France’s overseas departments.
The cost of assistance/repatriation insurance is fixed at 1 % of the price of the holiday. It is based entirely on the price of the holiday.
If you do not sign up for our assistance/repatriation insurance we will ask you to sign a form freeing us from all liability.
The cost of cancellation insurance is 2,7 % of the cost of the holiday. It takes into account the price of the holiday and any extra charges (e.g. supplement for a single bedroom, supplement for one holidaymaker on their own, extra nights and special transport costs etc.)
If you cancel your holiday after it has been booked, and if you have not signed up for our cancellation insurance, we will retain our cancellation fees.
Our cancellation fees depend on the date of cancellation, as shown below:
1) more than 30 days before the planned departure date: 50 € administration charges per person.
2) between 30 days and 22 days before the departure date: 25% of the total coast of the holiday.
3) between 21 days and 15 days before the departure date: 50% of the total cost of the holiday.
4) between 14 days and 8 days before the departure date: 75% of the total cost of the holiday.
5) between 7 days and 2 days before the departure date: 90% of the total cost of the holiday.
6) less than 2 days before the departure date: 100% of the total cost of the holiday.
If the person with whom you intend to share a bedroom cancels their holiday, you will be billed for the extra charge applicable for a single bedroom.
For a cancellation before the holiday starts, contact La Pèlerine on +33 (0)4 71 74 47 40), and we will carry out the necessary procedures.
During the holiday, before you do anything else, contact AXA Assistance on +33 (0)1 55 92 19 58 (if you have signed up for our insurance).
If you have to be repatriated for health reasons during the holiday, you have the right to be reimbursed for all the costs of that part of the holiday which you have not completed, if you have signed up for our assistance/repatriation insurance. Under these circumstances you must contact Axa assistance and obtain their agreement before doing anything.
If you do not turn up at the beginning of the holiday or if you leave during the holiday without explanation, you will not be eligible for any reimbursement.
To get insurance covering the interruption of a holiday, you have to sign up for our two insurances (cancellation + assistance), the cost being 3.7 % of the total cost of the holiday.
A specimen copy of the insurance contract giving full details of what you are covered for, and procedures to follow, will be sent to you at the same time as your booking is confirmed, or on demand.
CHANGING YOUR BOOKING:
Administration fees (50 €) will be retained for any change to a booking which has already been made (e.g. changes in bedroom type, departure date, number of people etc).
If you would like to book extra nights at the beginning or the end of your holiday, this must be done at the time of booking and should be clearly specified on the booking form. Once your main holiday bookings have been confirmed, if you then decide you wish to book extra nights, it must be done directly through the hotel (or other accommodation) concerned, and paid for when they require it.